Online Property Valuation Software

The case is about the work flow of a company which provide service of collateral (property) evaluation. Collateral is an asset pledged by a borrower to a lender until a loan is paid back. If the borrower defaults, then the lender has the right to seize the collateral and sell it to pay off the loan.
This case includes problems and challenges faced during the work flow in the evaluating company. The process has the involvement of three departments of the company i.e. marketing dept., site engineering dept. and backend dept.

Their inter-related and intra-related work profile management needs to be analyzed thoroughly and solution should be given to the company so as to improve the productivity and efficiencies of the employees and thereby the organization’s.

The solution:

The best and worst cases were discussed and solutions to the worst cases were provided to the organization.

For site-engineering dept.

  • A mobile application was given to the employee where it can feed in all the answers related to the queries needed for the valuation of the site.
  • A GPS tracker was put in the application so that the site engineer could be monitored.
  • The mobile application increased the transparency and accountability of the site engineer.

For marketing dept.

  • A mobile application was given to the employee where it can feed in all the job requisition data and submit it to the manager. The manager will then be able to allot it further to the site engineer and backend team.
  • Marketing person were able to track the status of the report.
  • A GPS tracker was put in the application so that the site engineer could be monitored.
  • Marketing person were able to commit to the client with more confidence and the response was reduced from 4 days to 2 days.

For backend dept.

  • The backend team was given a portal where they received the work assigned to them by manager and were in contact with the site engineer for completion of the report.
  • They were able to complete the task before site engineer visited the office.
  • The accountability of the work was properly achieved.

Full Use Case can be downloaded from here.

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